GJ
Graeme J
1 reviews | Active since Apr 2018
19 Aug 2026, 14:12
Toyota Financial Service shocking service
TFS has no concept of customer service. They do have one strength, which is pushing you from one person to another without anyone accepting responsibilty. After five month of trying to get TFS to transfer a vehicle finance from one company, they have failed. Each email taks on average two weeks to respond to. The CEO is far to important to interact with a lowly customer to understand how shocking the company is that he works for. Once you ahve signed your life away to TFS you mean nothing to them, just a money machine for then to milk. I expected better from Toyota.
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Replies (2)0
Replies (2)
Toyota Financial Services (TFS)'s replyOfficial
19 Aug 2026, 16:13Dear Graeme J
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply19 Aug 2026, 16:13
Official
Dear Graeme J
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
GJ
Graeme J's updateReviewer Update
20 Aug 2026, 15:21Received a mail from TFS today, total unrelated to my complaint. This is purely because TFS believes that know what my complaint is. Tried phoning Ashley Stone impossiboe to get hold of him. Phone TFS head Office to speak to the CEO Thabo manaka, considering I have left two message for Thabo, which he has failed to respond to. Head office now does not answer my calls.
ABSOLUTELY USELESS ORGANISTATION FROM TOP TO BOTTOM.
ABSOLUTELY USELESS ORGANISTATION FROM TOP TO BOTTOM.
GJ
Graeme J's update20 Aug 2026, 15:21
Reviewer Update
Received a mail from TFS today, total unrelated to my complaint. This is purely because TFS believes that know what my complaint is. Tried phoning Ashley Stone impossiboe to get hold of him. Phone TFS head Office to speak to the CEO Thabo manaka, considering I have left two message for Thabo, which he has failed to respond to. Head office now does not answer my calls.
ABSOLUTELY USELESS ORGANISTATION FROM TOP TO BOTTOM.
ABSOLUTELY USELESS ORGANISTATION FROM TOP TO BOTTOM.