TOYOTA FINANCE SERVICES

My husband passed on the 4 November 2021, the debit order for Toyota Finance went through on the 5 November 2021 from my account.From there I continued to pay them by debit order until 5 February 2022. The insurance claim was put through on the 7 February 2022 and it was successful , the account was settled by 7 February 2022. Later on Toyota Finance Services sent a notification that the account was in arrears by R45000 and this was said to also include interest as well. However the account was being debited on a monthly basis by debit order, which makes no sense why it would be in arrears as they say.

Toyota Finance refuses to send me a statement that shows the breakdown of these arrears and interest that I am supposedly owing.

Toyota finance told me I am owing them R45000 however the insurance has paid them up.Surprisingly after many emails and telephone calls to Toyota Finance talking to they refunded me R25000 .

This makes no sense to me as they first said I owe them but now they have refunded me , according to me insurance paid up the account and I am to get a refund for 4 months .

I am quite distressed by this and I have gone from pillar to post with no assistance.

a person relevant to help me can contact me on *** and telephone ***