AG
Adolf G
1 reviews | Active since Sept 2020
28 Jul 2021, 10:12
TOYOTA FINANCE *******
I ve send them proof of my insurance +- 6 months in a row but they still took out insurance of R 1842 pm without my knowledge or consent and they debit a "Vap premium" of R 614 pm on a 32 cent arears. I requested a refund a week ago but they failed to reply
Helpful (0)
Replies (4)0
Replies (4)
Toyota Financial Services (TFS)'s replyOfficial
28 Jul 2021, 11:01Dear Adolf Grobler,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
Toyota Financial Services (TFS)'s reply28 Jul 2021, 11:01
Official
Dear Adolf Grobler,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
AG
Adolf G's updateReviewer Update
04 Aug 2021, 12:12Toyota Finance Corporation admitted their wrong doing and promissed to refund within 3-5 days. Im still strugling to get an outstanding +-R 6776 and a statement reflecting ALL deductions since January 2021 on day 8.
AG
Adolf G's update04 Aug 2021, 12:12
Reviewer Update
Toyota Finance Corporation admitted their wrong doing and promissed to refund within 3-5 days. Im still strugling to get an outstanding +-R 6776 and a statement reflecting ALL deductions since January 2021 on day 8.
Toyota Financial Services (TFS)'s replyOfficial
04 Aug 2021, 13:01 Dear Adolf Grobler,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
Toyota Financial Services (TFS)'s reply04 Aug 2021, 13:01
Official
Dear Adolf Grobler,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Service Resolution
AG
Adolf G's updateReviewer Update
04 Aug 2021, 13:10I recieved my refund and the statement matter was adressed. Tnx THC
AG
Adolf G's update04 Aug 2021, 13:10
Reviewer Update
I recieved my refund and the statement matter was adressed. Tnx THC