FC
Firdaus C
1 reviews | Active since Jan 2018
08 Mar 2020, 18:45
TOYOTA FINANCE *****
Pathetic Service. Have a contract with them for a year now. They charge interest twice in one month with no explanation. they do not reduce the outstanding capital balance figure by the monthly installment. Multiple credits to the account not reflected on the balance. Call centre is ***********, unable to explain the terms of the agreement or eve understand the service agreement. unable to do simple math. multiple emails sent to the client service account with no response. the promise of escalating the matter was not fulfilled. Spoke to Thabiso Molefe who is a ****, *********** and unhelpful
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Replies (1)Toyota Financial Services (TFS)'s replyOfficial
09 Mar 2020, 10:25Dear Dr. Cassim
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Toyota Financial Services (TFS)'s reply09 Mar 2020, 10:25
Official
Dear Dr. Cassim
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
