Toyota Finanace's inability to assist during COVID-19

In light of the COVID-19 Pandemic majority of financial services have given relief to their clients, however this does not seem to be the case with Toyota Financial Services. We have received a letter from our CEO stating that we will not be receiving our full salaries as from next month and that we are to preserve as much of our salaries until such time this pandemic has lifted. Toyota Finance states that one can call them for COVID-19 related queries. I have tried for three days non stop with no one answering calls. I have sent various emails requesting a payment relief and to add the these payments to my capital. I have received read receipts from Toyota Finance, however no one has to date gotten back to me. I have been a loyal customer and have not once skipped on my payment. This pandemic is something out of our control and would therefore not want to loose my vehicle due to something I have no control over. It saddens me that Toyota Finance appears to have no compassion or understanding for the situation. My debit order is due to go off tomorrow, yet no support from them. My view is that Toyota Finance should not even have clients request a relief. This is something that should have been simply instituted as like how the other financial institutions have done.