BZ
Bongiwe Z
1 reviews | Active since Jun 2014
09 Jul 2020, 06:31
Thievery and ************ business
Toyota Financial has continuously debited me for insurance I canceled and received confirmation of such cancelation. I have called 4 times and sent numerous emails and each time get told that a refund request has been logged for me. I want my money and don't want insurance from Toyota. I'm insured with another insurance company and I'm pretty sure it's ******* to insure 1 vehicle with two companies. It's a pity I can't give them minus for the terrible service.
Helpful (0)
Replies (2)0
Replies (2)
Toyota Financial Services (TFS)'s replyOfficial
09 Jul 2020, 10:28Dear Bongiwe,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Service Resolution
Toyota Financial Services
Toyota Financial Services (TFS)'s reply09 Jul 2020, 10:28
Official
Dear Bongiwe,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Service Resolution
Toyota Financial Services
BZ
Bongiwe Z's updateReviewer Update
10 Jul 2020, 12:05After, receiving a call from Toyota Financial, I was once again promised to be provided with feedback by end of business yesterday. Up to mid-day today I am still waiting. My next recourse will be to approach the Ombudsman and lodge a complaint there regarding the treatment of clients and also mal-administration from Toyota Financial.
Thank you for non-service.
Thank you for non-service.
BZ
Bongiwe Z's update10 Jul 2020, 12:05
Reviewer Update
After, receiving a call from Toyota Financial, I was once again promised to be provided with feedback by end of business yesterday. Up to mid-day today I am still waiting. My next recourse will be to approach the Ombudsman and lodge a complaint there regarding the treatment of clients and also mal-administration from Toyota Financial.
Thank you for non-service.
Thank you for non-service.