TFS (Toyota Financial Services) - Disgusting Service

I have never experienced such a disinterested, careless and dis organised service provider relating COVID 19 payment holiday that can be app**** for as from Toyota Financial Services (TFS). Having lost a very significant amount (+-60%) of household income I app**** to TFS for a payment holiday through their defined process on 23 April 2020, I received an automated reply notice. Having had no meaningful reply, I re-submitted the application and supporting documentation on 28 April 2020, again I received an automated notice. I then made calls to their COVID 19 call center on 30 April, 12 May, 14 May, 19 May, 20 May (twice) and 21 May. The responses ranged from your application has been received but being reviewed, to your application was declined (but no one could explain why), to your application has not been declined, to it will be escalated, to conveniently being cut off several time while waiting for the operators supervisor. Numerous operators promised to call back but nothing. To date I have heard nothing from TFS and my debit orders keep on running. Don't offer this assistance if you cannot manage it professionally and employ people that take their job and your situation seriously. It is unlikely that I will ever finance with TFS again - they are quick to take your money but not quick assist.