TFS Thembana Mahlangu and Wyngaard, Ebrahim have been uselss

For the past 4 months my debits have not been going through and always had to call to make a manual payment, I spoke to both Thembana Mahlangu and Wyngaard, Ebrahim, who have been useless I even sent all required documents and them promising to resolve the issue to this day I have not heard from them, they not responding to any of my emails.