TFS SHAMBLES

I am forced to be TFS customer due to their agreement with Wesbank. Being a long time FNB customer, Wesbank is in a better position to assist me having a total overview of my FNB profile. My frustration started on 02 May 2023 when i made an online application for a new vehicle. Being an existing client of TFS i expected to be a smooth process but why would they can to give any sort of consideration to their existing customers that pay religiously every month. The application was conditionally approved subject to validation of FICA documents that i was requested to email. I submitted all the document on 6 May 2023 expecting the validation and approval of finance to be imminent. i called TFS on Tuesday 9 May 2023 querying the status of my application. i was told that they did receive my documents and the validation normally takes 48 hours. i did indicate that the application was urgent as the dealership was holding a vehicle for me pending the finance approval. i was told that the application would be escalated and someone would call me regarding the outcome. on Wednesday 10 May 2023, i called in once again to TFS querying the status of my application. i was told that my documents were received and then told that validation takes 72 hours and once again i explained the urgency. i was once again told the matter would be escalated and someone would call me. on Thursday out of sheer frustration i called TFS again and this time i was told that they could not see my documents however they could see 2 applications on my profile. i asked them to view the 2nd application which they said was done on 06 May 2023. it was then confirmed that this was in fact my documents required for validation rather than another application. It became very obvious to me that TFS had no clue what was going on and couldn't match the validation documents and the application together. i was told in a very condescending tone that i should have done my application at the dealer rather than via the online platform. this suggested that i was an interruption to their work in asking them to validate my application. i did ask for a manager or team leader to call me so i could afford them a chance to explain what's going on and at time of writing i am still waiting.