TFS SERVICE

Toyota Finance is the worst ever.

In April 2020, I called and emailed TFS to ask about the covid-19 relief, and asked about the cost of taking the relief, the person who assisted me assured me 3 times that my repayment date will extended by 3 months which was then August 2021 and at no extra cost.

In May 2020 I received a letter with all the additional months etc. Which all looked fine, However here I noticed that my insurance, which is also reflected on my TFS statement, had increased by +-R200.

In July 2020 I receive an new updated statement with an additional R200 increase. That meant my repayment in July after the relief has now risen by R400 monthly as well as the date moved three months later to November 2020. My July debit order payment is then only taken off on the 7 August with the new inflated amount. And every month since.

I call again, no one can tell me why or offer any assistance

In December 2020 I receive another letter stating my new instalment amount and extended contract. Again I call to find out what is going on, no assistance again.

I call again in January and explain to the lady what happened and she said someone will call me as she logged a complaint.

In the mean time, I want to up my credit card limited at FNB for a gift I need to buy, ONLY to find out that TFS has BLACKLISTED me, for LATE payment in July and NO payment in August, which is utter nonsense as its on Debit order and the only payments I have ever missed are the 3 which were as a result of the covid relief.

I called TFS and after telling my story to 6 different people, I eventually got to Sharon, who was prepared to try and help. 2 days after the call I got a letter from her manager, stating "We notice that your account is up to date, This letter will not alter your credit profile"

I AM STILL BLACKLISTED AND TOYOTA JUST IGNORES MY EMAIL REQUESTS FOR A RESOLUTION

I WILL MAKE SURE NEVER TO USE TFS AND TO TELL EVERYONE I KNOW TO NOT USE TFS.