TFS GIVING FALSE INFORMATION - NO ASSISTANCE- STAY AWAY FROM TFS

Kindly note that TFS has the worst service I have experienced.

In April 2020, I called TFS to ask about the covid relief, just to find out about the cost of taking the relief, the person who assisted me assured me 3 times that my date will extend by 3 months and no extra costs will arise.

In May 2020 I received a letter stating all the risen costs to be paid. I call TFS but they said a manager will call me back. Obviously no one called.

In July 2020 I find my first installment has risen by 400rannd and the date moved three months. I call again, no assistance as usual.

In December 2020 I receive another letter stating my new instalment amount and extended contract. Again I call to find out what is going on, no assistance again.

Now I call again in January and explain to the gentlemen what happened and he said someone will call me as he logged a complaint.

Today I receive a response from that complaint logged. Not a call, just a the same letter they sent me in December.

I WILL MAKE SURE NEVER TO USE TFS AND TO TELL EVERYONE I KNOW TO NOT USE TFS.