Tfs circus

As a company representative i had called in to request our amortization schedule for the year, KIM says she can not send it to the email address on their system due to popia act and will not assit, does this company train the staff on popia? Theres no popia violation if you sending a schedule to the details you have on file! I ask for a supervisor after explaining how popia works, she leaves me on hold, i even asked if she wants to call the director and get his approval she refused. The incompetence to request a document to an email on their own file. So big businesses need to stop and find their director and ask him to make a call cos these guys wont do that! Even tho you not changing the details or requesting anything to yourself. Neither can you speak to a manager, kim speaks over you and raises her voice when you explain what popia really is. Please train your staff to listen and comprehend and not be rude as well as popia