TM
Tiyiselani M

1 reviews | Active since Mar 2023

05 May 2025, 11:37

Take a break

This is *******, your terms and conditions says""19 Take-a-Break 19.1 If you have elected the Take-a-Break repayment plan, then you acknowledge that: 19.1.1 You may only enjoy this benefit 12 (twelve) months after the commencement date of this Agreement; and 19.1.2 Upon signing this Agreement, you must elect the month in which you want to Take-a-Break and this month will remain constant for the duration of the Agreement. "Which i was not given this option by their consultant when signing this contract and how do i foresee the future if they really care about their customers. I have been paying without defaults since 2021 to date. This is the disgrace.

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Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply05 May 2025, 13:28
Official
Dear Tiyiselani M

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota financial Services Resolution