Streamline Maintenance Plan is *******.

Toyota Financial Services offers a Scratch and Dent plan called Streamline Maintenance. What they promise is a hassle-free and quick process with mobile units that will come to you to carry out the repair. What I actually got was 40 days of aggravation, non-responses, having to make dozens of phone calls and send dozens of emails, and, eventually, the news that next month I will have to leave my car at a body shop for three days. Toyota Financial Services outsource the plan to Motovantage who outsource it to Smart who outsource to Auto Magic. Auto Magic outsources to local body shops if they don't have agents in your town/city. It's astonishing that there are all these companies involved, and yet there is no-one who is prepared to take responsibility for anything. Forty days! How long would it have taken if I hadn't started making phone calls and sending emails? And please, TFS, don't bother replying here and saying you will follow up on this. I was told that plenty of times over the past two weeks and it just doesn't happen.