Stay away, they are extremely inefficient

The worst mistake I've ever made is using Toyota Financial Services. I called TFS on Saturday (7 of May 2022) asking for a simple settlement letter to my dismay the settlement letter they sent was dated August 2021. On Monday I called again and they took me from pillar to post, I was literally on the line for 2 hrs. The call centre told me my account was with collections (don't ask me why I have no clue), collections says its with the call centre at the end someone by the name of Jackson assured me that he can assist, then he sends me the same outdated settlement letter. They are the most inefficient bunch of idiots I've had to deal with!