Shocking customer service!

<p>I keep receiving notifications that someone is logging into my online profile (keep in mind my profile has ALL kinds of personal information - everything from my bank account number to my ID number). I raised the issue with the call centre a few months agao, I was told to send an email with proof and following this they deleted and rest my online profile. However it still keeps happening - someone logs on in the earlier hours of the morning and I receive a confirmation sms and email. I have raised this issue with Wesbank twice since then, I sent 8 follow emails to their customer service department to which I finally received a phone call about 3 weeks ago from a lady who said she would escalate it to their technical department and the IP address would be investigated. I have not heard a word dsince then and have sent numerous follow up emails since then - my emails are just being ignored???? I will never bank with Wesbank again. Its unbelievable how little they care about their clients confidential information.</p>