Running around with NATIS Documents

My aunt bought a van in 2008 and paid off

Toyota has been playing hide and seek with the NATIS Documents, we did everything in February submitted all required documents and proof of payments. They promised to send the documents on the 16 March for delivery by 26th, until today nothing has been received.

When we followed up now in May they are running around and lying about a courier that went for delivery and says there was no one to receive documentations, how is that possible because the documents were supposed to be delivered in the shop which opens at 6:00am and close at 9:00pm☹️. We paid extra R70 for Courier and provided alternative office delivery address, until now no confirmation or tracking number that has been provided.

How do you treat like this someone who has been a loyal customer for Toyota since early 90's?

MFC takes about a week to deliver documents and what is difficult with Toyota. My aunt is over 63 years and need the van for business operations but it is currently unlicensed ☹️.

Terrible service ever, *********** call center agents☹️