Run Around to get Natis Documents once account paid up

I paid up my outstanding balance, and closed the account, but it seems Toyota is now making me run in circles to get m Natis Documents.

First i was told i should collect from Ferndale,

Then then i was told when i called back for a update that i cannot collect as the licence department wont change te ownership , i must pay R350 send POP and then Toyota will change ownership and send the document to me,

I did this, and sent pop on the 19th, I called today, ti was told they dont have the OTP on file, the Person i poke to said i must email him directly, and he will let me know when he gets it, i did as requested, and he didn't confirm,

I called back, spoke to another person, again was told no pop reflecting, i should no send POP, ID, proof of residence, and Copy of license to her directly.

I need this to be escalated and sorted out urgently please