RB
Roger B
1 reviews | Active since Mar 2009
13 May 2024, 08:01
Rude TFS agent
After requesting a paidup letter for another policy I needed to cancel after the sale of my vehicle with TFS; This morning I got a call at flippen 07h24 from a rude Toyota Finance agent asking to confirm my details; then advise about the credit and refund... FYI I'm still waiting on the SMS with the reference number.
HOWEVER! You better pull that call and get her team leader or your call centre QC to check it, her attitude so early in the morning is uncalled for.
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Toyota Financial Services (TFS)'s replyOfficial
13 May 2024, 08:58Dear Roger JE Brown
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply13 May 2024, 08:58
Official
Dear Roger JE Brown
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution