tT
tereezb T

1 reviews | Active since Jan 2017

30 May 2017, 16:09

Rude and passes the buck

<p>MAXINE from Toyota Financial Services - that was rude! Putting the phone down while I was still talking. When I phoned again and asked to be put through MAXINE, I was politely told by another operatorthat I was going through but was "conveniently" cut off. We are staunch Toyota fans, but this is disappointing.</p> <p>http://www.timeslive.co.za/consumerlive/2017/03/30/Wesbank-accused-of-coaxing-defaulting-consumers-to-surrender-their-cars1</p> <p>The treatment from all parties involved in this FIRST-TIME-EVER situation that my daughter finds herself in, is unprofessional and rude. </p> <p>Add to the pot: Wesbank Legal Department, Durban and Collection Solutions somewhere in Johannesburg and I am sure there are more in the mix-and-match business of vehicle removal.</p>

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Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply31 May 2017, 10:03
Official

Good day

We have attempted contacted you telephonically, however to no avail. Kindly respond to our e-mail and once the account information is obtained, we will investigate the matter further.

Kind regards

Toyota Financial Services