Renata's poor judgement and incompetence results in me being charged R13062.88

I bought my Corolla Cross GR-Sport on the 23rd December 2022 in Kerksdorp at Oranje Toyota. I was assisted by Kobus Engelbrecht and the financial part was by Renata. I called Kobus, who did not know this clause and how was I meant to know it. Last week, I called Toyota Finance to get a settlement amount and I was told that I needed to have given Toyota Financial Services 3 months notice. Little did I know that Renata neglected to give me valuable piece of information that the National Credit Act had a clause in my contract which stipulates that I would be charged an amount for not giving the 3 months notice. She did not give me a chance to read the contract merely explained the interest rate, the amount i would pay monthly and the extras I requested to be added. An amount of R13062.88 was charged to my settlement amount because of an *********** woman who should be held accountable as she represents Toyota, she did not do her job correctly and now i must suffer a huge financial implication. I wonder who is being told of this clause, is it a racial matter, only white people being given the facts on the new sale of their vehicles? All Renata could say is I'm sorry and I should have asked, how could I ask something that I had no knowledge of? Was it not her duty as a representative of Toyota to give me the facts regarding the sale of my car? Her negligence and incompetence has cost me more than she will ever know. The decision to sell my car was not an easy decision to take but know because of Renata this has become the most costly decision! I regret buying a car from Toyota, you select which information you share with your black clients, That small but costly information could have been done the right way had I known. Toyota please hire competent people, we are now tired of being given selective information! Had i had that piece of information I could have called in 3 months ago and saved myself the heartache and devastation. To be told there is nothing that they can do is the hardest to fathom. Renata neglects to tell me about that clause and I must foot the bill for her reckless and irresponsible, lack of judgement, she was in a hurry that day to get ready for her Xmas festivities now, her negligence is costing me. I hold Renata responsible based on her duties, a car can be released to a client now she makes a mistake the poor client must pay her mistake. Now she must be held accountable!!!! Its is your duty to make sure you mitigate this risk that your employees neglect to give us the proper information to make good financial decisions for our accounts. I cant believe she used the excuse that I took extended 6 yr unlimited kilo as a reason why she didn't tell me about the clause. Settling my account, is a personal choice that is not decided about the extras I took for my car. Who knows, after driving the car for 6 months, I could have decided to pay it off? She does not know my circumstances so her assumption is just senseless or has no merit!!! Her assumption is based on an illiterate way of thinking.