Registration/Deregistration of vehicle - poor communicaiton

I have paid of my vehicle and tried to register it at and east rand licensing department. After spending the day running around and filling out the forms, they advised that the Proxy at TFS and proxy on their system is not the same and I need to sort it out with TFS. TFS advised that they are aware of the proxy issue and undertake to submit the forms on my behalf ... these documents were then scanned and submitted to them on 21 Feb'22 - it is today (10Marc'22) - There has been no communication from TFS, I have to phone 2 times a week to find out if anything is happening, on which maybe they will send a standard response, the call center people do not know what is going on and if request to speak to a manager or escalate the matter, it is ignored. 3 weeks later that I receive another communication today that it will take another 7-10 working days. It cannot continue like this, as I urgently need the registration paperwork resolved.