REFUND - EMPTY PROMISES

<p>My Vehicle was ****** on 27/01/2017. My insurance company settled my then existing Vehicle Finance with Toyota Financial Services on 11/02/2017. I since then, had a debit order of R1400.00 that went off my account on 31/03/2017. When I phoned in, I was advised to call ********** 273 and speak to Ymna Ali, which I did. She told me that the amount is not yet reflecting on their side. I phoned in again on 03/04/2017, and spoke to Pretty, who advise me that my debit order was never stopped, and she promised that this has been done, and that they will process my refund request, and the funds should reflect in my account by 04/04/2017. I phoned back on 06/04/2017, and this time spoke to Prudence, who told me the exact same thins as Pretty and said that the refund has been loaded and will be in my account by 07/04/2017. I phone in for a 4th time on 10/04/2017, and spoke to Pretty once again, who then said the refund was not loaded, she put me on hold, received authorization from her supervisor, and loaded the refund. I was told the funds will be in my account on 11/04/2017. It is now 12/04/2017, and still no refund has been paid into my account. I desperatley need this refund now, and I am fedup, talking to the same people. Sureley, it cannot be that difficult to pay back a refund. My dissapointment with Toyota as a whole is very big at this moment, and when I buy my new car it will difinetley not be a TOYOTA. I am truly disgusted. I am demanding now, to be contacted via email, and also to be contacted by a supervisor or manager in this regard. I am also now only giving TFS before close off business today to have my funds in my account, before I take the matter further.</p>