Poor Service Toyota Finance Service

On the 14th December 2020 I did an EFT to TFS bank account provided and sent the proof of payment as advised on the auto reply mail as shown below.

" Good day Mr. Mfulwane,

We thank you for your email.

Due to the challenges our clients are experiencing with some licensing departments not accepting the banks Representative NCO documents, Toyota Financial Services has decided to assist our clients with the Legal ownership change process.

The following is required to act on your behalf:

• R350.00 transfer fee

• Delivery address and two (2) contact numbers to deliver the updated Natis

The Turnaround time for the request to be finalized and delivered is 10-14 working days. " Fast forward to today, after holding on for 7 minutes on the phone with the contact center I was lost for words to learn that my papers were not delivered because they sent a mail informing me that I must submit proof of payment in pdf.

However I payed the R350 amount with Reference: *** as required to the FNB account provided.

This is poor from a system where the same Reference: *** was debited from my Nedbank account for the past 5+ years without monies misplaced but all of a sudden a mere R350 can be misplaced with the same Reference: ***.

I am very disappointed with TFS as my wife's Wesbank papers arrived within 5 days of her making payment.

Just send my paperwork as I do not owe you anything.