POOR service by Toyota Financial Services (TFS)

I Purchased my vehicle through Toyota Financial Services and collected it from Toyota on 8 April 2022. Driving home on 13 April 2022 my vehicle was written off on the highway (and almost myself). Since then, I had to beg scream and shout at everyone to just get an settlement letter. Then only could we pay the amount that was not covered by our insurance. A new battle started! To get confirmation that the amount was received.... After various phone calls and emails we at long last received the confirmation. Then we received a call from MotoVance (Who has been nothing but incredible with their service) We actually did have Gap Cover after all. They confirmed that the Gap Cover will be paid to Toyota Financial Services (TFS) and then gave me a contact person's email..... To our dismay we've been trying since Friday to get information, today I've sent the 3RD REQUEST with no feedback!

PLEASE DO NOT (UNDER ANY CIRCUMSTANCES) USE TOYOTA FINANCIAL SERVICES TO REGISTER YOUR VEHICLE. THEY DO NOT RETURN CALLS. THEY DO NOT GIVE FEEDBACK. THEY DO NOT REPLY TO ANY REQUEST VIA EMAIL.

So the battle continues!!!!