cP
claude P

1 reviews | Active since Jul 2014

15 Mar 2016, 14:36

Poor service

I purchased a vehicle in November 2015 which I was happy with however 2 months later I found out that the vehicle has been resprayed and the bumpers have been changed etc obviously there was damage to the vehicle and this was never disclosed to me even after I asked the salesmen(yesh). I emailed the sales manager Jacques Smith explaining my concern to him this was done on the 29/02/2016 he rep**** saying that he is still awaiting the file for the car. His last communication to me was in 04/03/2016 which was 11 days ago and still no help from him I have also emailed him twice afterwards and he ignores my emails. Pathetic service!!!

0
Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply16 Mar 2016, 07:38
Official
Hello claudp02,

We appreciate you bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.

Your matter has been escalated to the relevant manager who has made contact with you to advise that an investigation into your matter is underway. The dealer has been contacted and we await feedback from them. She will remain in contact with you until this matter has been resolved.

Please accept our sincere apologies for any inconvenience caused.

Yours sincerely

WesBank