MT
Mahudu T
1 reviews | Active since Feb 2015
08 Oct 2015, 16:50
Poor service
On the 1st of october my money was deducted for the amount of 2500.00.I called and ask for a refund,then they said I need to fax proof.I did that even today I'm still waiting. This is disgusting.
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Replies (1)
Toyota Financial Services (TFS)'s replyOfficial
12 Oct 2015, 14:33Hello MahuduT,
Thank you for sharing your concerns and allowing us to intervene. Our customer service team has communicated with you to explain that whilst we have received the proof of payment on e-mail, the attachment could not be opened. You have confirmed that it will be resent to the representative now involved and we will ensure that we remain in contact with you until the matter is resolved.
We trust that you find this in order.
Kind regards
Toyota Financial Services
Thank you for sharing your concerns and allowing us to intervene. Our customer service team has communicated with you to explain that whilst we have received the proof of payment on e-mail, the attachment could not be opened. You have confirmed that it will be resent to the representative now involved and we will ensure that we remain in contact with you until the matter is resolved.
We trust that you find this in order.
Kind regards
Toyota Financial Services
Toyota Financial Services (TFS)'s reply12 Oct 2015, 14:33
Official
Hello MahuduT,
Thank you for sharing your concerns and allowing us to intervene. Our customer service team has communicated with you to explain that whilst we have received the proof of payment on e-mail, the attachment could not be opened. You have confirmed that it will be resent to the representative now involved and we will ensure that we remain in contact with you until the matter is resolved.
We trust that you find this in order.
Kind regards
Toyota Financial Services
Thank you for sharing your concerns and allowing us to intervene. Our customer service team has communicated with you to explain that whilst we have received the proof of payment on e-mail, the attachment could not be opened. You have confirmed that it will be resent to the representative now involved and we will ensure that we remain in contact with you until the matter is resolved.
We trust that you find this in order.
Kind regards
Toyota Financial Services