1 reviews | Active since Mar 2009
Poor Response from TFS- Payment reversal ISSUE
<p>My vehicle was settled in full last week and my monthly payment has gone off. I assumed that the amount would have been automatically reversed into my bank account, NOTHING so far. I have requested assistance via email and no one has responded. Really disappointed in the service I’m receiving from TFS especially after never having defaulted on any of my Wesbank payments in the last five years. Disgusting SERVICE TFS/WESBANK</p>
Dear Warren,
We thank you for allowing us the opportunity to investigate your concerns.
As a service driven organization, TOYOTA FINANCIAL SERVICES strives for service excellence and goes to great lengths to ensure customer satisfaction. You have been contacted with regards to your refund.
Kindly confirm if the debit order on the 2017/05/31 has gone through successfully and will not return unpaid and we will arrange for the fund to be refunded to your bank account.
We do apologize for any inconvenience that has been caused.
Hope you find the above in order
Kind Regards,
WesBank
Dear Warren,
We thank you for allowing us the opportunity to investigate your concerns.
As a service driven organization, TOYOTA FINANCIAL SERVICES strives for service excellence and goes to great lengths to ensure customer satisfaction. You have been contacted with regards to your refund.
Kindly confirm if the debit order on the 2017/05/31 has gone through successfully and will not return unpaid and we will arrange for the fund to be refunded to your bank account.
We do apologize for any inconvenience that has been caused.
Hope you find the above in order
Kind Regards,
WesBank