TD
Tshiamo D
1 reviews | Active since Jun 2023
13 Feb 2025, 12:02
Poor Bad Service
I have requested a duplicate of my RC1 certificate and was told to make payment for them to request a re-print. I made payment, forwarded the POP and kept of calling for an update but received different responses as I call. Some says the request takes 3-5 working days some 14 days. This is so frustrating I dont think I will ever buy a car or recommend anyone to use TFS. Am so over it
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Replies (2)0
Replies (2)
Toyota Financial Services (TFS)'s replyOfficial
13 Feb 2025, 12:23Dear Tshiamo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply13 Feb 2025, 12:23
Official
Dear Tshiamo
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
TD
Tshiamo D's updateReviewer Update
13 Feb 2025, 12:54TFS you not taking people serious, I've receive an email stating another timelines to respond/act to my complaint. So another 5 days to attend to a complain? The email also indicating if I want to follow up with the complaint I must call them. What is this?
TD
Tshiamo D's update13 Feb 2025, 12:54
Reviewer Update
TFS you not taking people serious, I've receive an email stating another timelines to respond/act to my complaint. So another 5 days to attend to a complain? The email also indicating if I want to follow up with the complaint I must call them. What is this?