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Faith B
1 reviews | Active since Oct 2022
14 Oct 2022, 02:25
Policy
Toyota innovation group cancelled my extended car warranty on a fairly new vehicle (Toyota Starlet) without my knowledge or permission, after I requested that they rectify my names that they captured incorrectly, and I'm paying for the policy. I have tried to get my policy reinstated but I've been sent from pillar to post,they even told me to contact wesbank of which they said they will activate the Engine room to call me to open a new policy that I again will pay while stil paying the one that was cancelled by their innovation consultants without my knowledge, why the hell will I cancel my Car warranty who in their right mind does that!
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Replies (1)Toyota Financial Services (TFS)'s replyOfficial
14 Oct 2022, 07:22Dear Faith B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply14 Oct 2022, 07:22
Official
Dear Faith B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
