CS
Christo S
1 reviews | Active since Nov 2024
15 May 2025, 16:18
PLEASE ASSIST US URGENTLY TOYOTA!!!!
I am very disappointed by the service provided. We are in the process of selling a vehicle we bought new from Toyota in 2005. The licensing department referred us to TFS for the Natis document, which shows it is in their possession.. The car was purchased for cash. Although providing the vehicle engine and VIN, TFS indicated that they have no track record of the vehicle and requested my IDNR, which I had already given them in the original email. Could you let me know what I need to do more to get the NATIS DOCUMENT?
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Toyota Financial Services (TFS)'s replyOfficial
15 May 2025, 16:55Dear Christo Swart
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
Toyota Financial Services (TFS)'s reply15 May 2025, 16:55
Official
Dear Christo Swart
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution