Payment arrangement Dispute with Toyota Financial Services / Wesbank

<p>Hi Sir,</p> <p>Vukani Khumalo here, I called in this morning to your office's at 11:10 and spoke to a gentleman who I cannot seem to remember his name. I advised him that my account is overdue and I want to make a payment arrangement because I have not been working and could not pay for my account, I recently started working mid August and there after I paid R2000 towards my account on the 25th August after I got paid. This gentleman asked for my Account number and I gave it to him and then he went through all the required security questions to confirm my identity and everything checked out, then I explained to him that I wanted to make a payment arrangement for the 25th of September and that I would be paying the full overdue amount. He then proceeded to make the arrangement for me and confirmed that it was done and that I will still be called to make payments even though I have made an arrangement with Toyota. I then ask that he send me a letter confirming this and he advised me that all calls are recorded and that I will receive a email confirming the arrangement and I was happy and dropped the call. I did not receive a email confirmation so I decided to call back and went through to customer service and spoke to someone who told me I need to speak to someone in collections and they will be able to confirm that the arrangement has been made. I then got transferred through to Nelson Mbuli who told me that there was nothing on the system about me ever calling or about a payment arrangement being done for me. I then asked for him to look at your call logs and see the call that happened at that time and tell me who I spoke to because "all calls are recorded'' and he told me that there is no record of any call from me at that time. If you can see the attached email I contacted your office at 10:41 which lasted for 1 min 51 seconds and got dropped because I ran out of airtime. I then loaded airtime and called back at 11:10 and spoke to who ever I did. How is it that your system is unable to track my call and can I please know the name of the person who I spoke to because this person **** to me about making the arrangement after I had explained my situation. Nelson tried to transfer me to you but you were on a call.</p> <p>Please contact me so we can resolve this and we configure out a way forward.</p> <p>Thank You</p> <p>Vukani Khumalo<br /><br /></p> <p> </p>