DO
Diane O'Grady

1 reviews | Active since Nov 2015

24 Nov 2015, 08:27

Payment Arrangement

I am a self employed hair dresser and I have had a rough couple of months. I have been trying to make a payment arrangement with Toyota Financial Services for a couple of weeks now and every time I tell them what I can afford they tell me it is unacceptable. This is my hard earned money that I use to support my family and I get told that it is unacceptable. <br> <br> Well I think it is unacceptable that I get threatened each and every time that I call to try and make arrangements, just yesterday I was told that in order for them to accept my payment arrangement I would have to pay R9000.00 by then end of the day today and that the tracker has already been dispatched. I do not have R9000.00 to pay by the end of the day.<br> <br> I have tried everything but they just don't seem interested in helping me. I am almost a pensioner and I do not earn a lot of money so to be told that my offer is unacceptable is unacceptable. This vehicle is my livelihood and if it gets taken away you would be taking food off my table.<br> <br> Please will someone call me back to help me.

0
Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply30 Nov 2015, 09:39
Official
Hello OgradyD,

Thank you for your concerns highlighted. We have referred your account to our Collections management and they will communicate with you shortly. Whilst the Bank is eager to assist customers during periods of financial difficulty, you last made a payment during September 2015 and nothing since then. We will discuss the way forward shortly.

Kind regards
Toyota Financial Services