Pathetic service TFS

On the 13th I reported TFS for not assisting me on my allocation of my payment and miraculously 30 minutes later they called, they found and allocated the payment. I submitted all documents and adress details for the docs to be delivered courier to dsv. Now a week later after I've been waiting for the docs to be couriered to me to Dsv I receive an email to say that they have issues at the traffic dept and will require us to pay R350 and they will do the registering of the vehicle on my name. The registration is not the concern, why was I informed on the 3 of Sept 2021 that the documents will be posted hence I forwarded all the information they needed and while waiting for the docs I get this response. They have been delaying the whole process and it is utterly frustrating. I've made an immediate payment and forwarded the proof and was informed another 16 days to wait which is *******. This company is the worse that I've ever dealt with and I am extremely discusted that such a big company treats their clients as if they are illiterate and dumb. I need my documents ASAP I have settled and paid and forwarded everything you need of me and I do not want to have any relation with you anymore. I would never recommend anyone to make use of TFS the customer service lol sad sad story.