Pathetic service

I have requested my registration documents on the 3rd of February. Their email said that it would take 7-10 business days. Chose the courier option and paid and send all required documents on the 6th of February. On the 7th of March they requested two telephone numbers for delivery. When I phone them to check on progress, I am apparently not on the system (even though they send an email back requesting phone numbers) and are transferred from one person to another. It took a week to get the documents for a different vehicle from the licensing department (who is not even operational during loadshedding). It's now 6 weeks later. Pathetic operation you are running here. Even the government is doing better!