Paid in Full but Still No Vehicle – Unacceptable Service and Zero Accountability

I made full payment to Toyota Financial Services as per their "Last Chance Letter" to have my repossessed vehicle returned. Payment was made on time. Despite fulfilling all their conditions, my vehicle has not been released to me.

I have been informed that the car is being withheld at a storage facility due to a legal dispute between TFS and the site owner, a matter that has nothing to do with me. Meanwhile, I am still expected to pay monthly instalments for a car that I do not have access to and cannot use.

TFS has shown no urgency or accountability in resolving this issue. I’ve received no timeline, no alternative solution, and no financial relief. I am left bearing the cost and inconvenience of a situation they caused and continue to neglect.

This is completely unacceptable and shows a lack of regard for customer rights and fairness.