No service received from head office in Sandton

What a mission to receive your paperwork once you have settled your vehicle. I received a email about a month ago as to the process to receive my paperwork and completed the email and sent it in only to get a auto response email and nothing after that. A week ago I made the payment for the change of ownership wich stated it takes 3 to 7 business days and when I followed up with their head office yesterday they still haven't started with the process yet and sent me another email to reply with my delivery address wich I have done 3 times already and ontop of that now they say it's going to take another 14 business days. I have a urgent buyer for my vehicle and wanted the money for a nice December and Toyota Financial Services are making sure that does not happen with this process as according to them I will only receive it arround 22 December. I have actually bought a new Urban Cruiser from them that I need to pick up today but I feel so urgh about this whole situation that it makes me think twice. I am super annoyed about this. Please Toyota get this sorted ASAP 🙏