NO ONE HELPS ME!!! I NEED A PAID UP LETTER

I had an accident in January and my insurance paid. I however had a shortfall and lucky for me I had a shortfall cover. I was told not to worry and everything would be in order...<br> It is now April and I a trying to apply for a bond. The Toyota is still in my name and it is impossible to get customer service from anywhere. I sent email and got auto replies that Eliza Mabasa is handling my account. Never got any response from this person. i tried calling, no answer!! I sent an email and still no answer.<br> <br> I called customer service and after holding forever i go through and was told that i still have shortfall but it should not be an issue because I am covered. Then i was transferred Khosi who deal with shortfalls. She was not there and another lady helped me. She told me that somewhere it said i was not covered She said she was going to investigate and she would call me back. I have since been waiting for that call!<br> No one ever picks up the phone on *** and I can not find any number for shortfall department. I never thought I would have to be calling this department as I only signed up with Toyota finance and they should be sorting this whole thing out... <br> FEEDBACK!!!