HP
Helen P
1 reviews | Active since Feb 2016
29 Apr 2020, 16:12
No Contact
I have requested 2 call me back's, called twice and holding both times for over 20 minutes with no answer and sent an email with no reply. I have owned 2 vehicles with Toyota and never missed a payment and now I need to take advantage of the payment holiday offered due to loss of income and I cannot get hold of anyone!
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Toyota Financial Services (TFS)'s replyOfficial
30 Apr 2020, 09:00Dear Helen
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Toyota Financial Services (TFS)'s reply30 Apr 2020, 09:00
Official
Dear Helen
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution