RR
Rhusunbhoma R
1 reviews | Active since Jun 2016
24 Jun 2016, 09:40
No communication/acknowledgement of emails or feedback
<p>I sent two email requesting to skip this month's instalment and making double payment next month and I am still waiting for response today. Can anyone help me with this, its an emergency.</p>
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Toyota Financial Services (TFS)'s replyOfficial
24 Jun 2016, 13:45Good day,
Thank you for bringing this matter to our attention and affording us this opportunity to look into your enquiry.
Let us also use this opportunity to humbly apologise for the poor service you have received. We are experiencing high volumes at the service centre at the moment, however direct contact has been made with you and an explanation has been provided, in terms of the turnaround times for debit order cancellations. We have provided you with direct contact details should you require further assistance.
We trust that you find this in order.
Kind regards,
Toyota Financial Services
Toyota Financial Services (TFS)'s reply24 Jun 2016, 13:45
Official
Good day,
Thank you for bringing this matter to our attention and affording us this opportunity to look into your enquiry.
Let us also use this opportunity to humbly apologise for the poor service you have received. We are experiencing high volumes at the service centre at the moment, however direct contact has been made with you and an explanation has been provided, in terms of the turnaround times for debit order cancellations. We have provided you with direct contact details should you require further assistance.
We trust that you find this in order.
Kind regards,
Toyota Financial Services