NO BORDER TRAVEL ALLOWED

After various attempts to get a border letter this last week since the borders opened, Toyota Finance keeps on declining my request because I need to provide them with a permit to transport goods, after the borders opened for travel? The refuse to grant me permission to take the vehicle across for a holiday I booked over a year ago and need to use before end of March or I will loose my deposits. When you call in the call center agent says that is what the managers say, they need a permit and she will escalate the issue. Really Toyota finance, does it take a week to implement the new order of things? Do you not keep up with the regulations? What is going on?