WB
Werner B
1 reviews | Active since Nov 2020
10 Feb 2022, 09:50
NATIS DOCUMENT
I settled my vehicle the 1st of December 2021. Its 2.5 months later and I still haven't received my NATIS documents. Ive send numerous emails and made dozens of phone calls only to be told that they will escalate the matter. No one ever phones you back after they promise to find out where the issue is. Come on TFS. This is unacceptable
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Toyota Financial Services (TFS)'s replyOfficial
10 Feb 2022, 10:06Dear Werner Bosch,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services
Toyota Financial Services (TFS)'s reply10 Feb 2022, 10:06
Official
Dear Werner Bosch,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services