RS
Richard S

1 reviews | Active since Nov 2018

22 Aug 2019, 09:38

******* initialisation of debit orders withour one's explicit authorisation.

ToyFin has *******ly initiated a debit order from 05 July 2019 on my account without my authorization. This happens while I'm awaiting them to resolve the previous triple debit they also *******ly made cos they failed to debit on the previous debit that I authorized and promised that there won't be any triple debits. Worse they even sent me an official later stating "In terms of your authorisation dated 2019/05/27, we confirm that we have changed your payment method from Cash to Debit Order on the above account" which I never authorised.

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Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply22 Aug 2019, 11:29
Official
Dear Richard Sebotsa,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution