RS
Richard S
1 reviews | Active since Nov 2018
22 Aug 2019, 09:38
******* initialisation of debit orders withour one's explicit authorisation.
ToyFin has *******ly initiated a debit order from 05 July 2019 on my account without my authorization. This happens while I'm awaiting them to resolve the previous triple debit they also *******ly made cos they failed to debit on the previous debit that I authorized and promised that there won't be any triple debits. Worse they even sent me an official later stating "In terms of your authorisation dated 2019/05/27, we confirm that we have changed your payment method from Cash to Debit Order on the above account" which I never authorised.
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Replies (1)Toyota Financial Services (TFS)'s replyOfficial
22 Aug 2019, 11:29Dear Richard Sebotsa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Toyota Financial Services (TFS)'s reply22 Aug 2019, 11:29
Official
Dear Richard Sebotsa,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
