Frustration and empty assurances

Having paid off my vehicle and needing the original registration document (I have no memory of receiving the docs in 2013) I contacted the traffic department. Who referred me to Toyota. <br> On 23rd Jan I called Toyota. I was only told to pay R400 and send proof of payment. <br> 28 Jan I called to follow up. NOW I was told by Lesedi I must go BACK to Traffic department to get proof that Toyota is still the registered owner. Sent this and again Proof of payment. Lisedi confirmed she attached this to my account.<br> 3 Feb Umkanthla said no registration docs have arrived, I should wait another 3 days.<br> 9 Feb Karen said no, my request was not processed... no proof of payment sent! Start again.<br> 11 Feb Tylo says, nope papers not ready. Manager Maurine Jacobs will call me, but she did not.<br> 12 Feb Lesedi says the courier has collected my documents and I should receive it next week.<br> After 5 years of taking my money, they could not get a simple request for duplicate papers done.