TS
Thembi S

1 reviews | Active since Dec 2016

08 Dec 2016, 17:51

Final settlement of account woes - Account number - ***

<p>Payment to Wesbank made on the 30th of November 2016 and account still not finalized.</p> <p> </p> <p>We initially forwarded the proof of payment on the 30 November just after the settlement was done . We then received a response on the 2nd of December to send it in a pdf format which we did.</p> <p>Wesbank then responded on the 06th of December confirming that the monies had been received and for us to allow for 3-5 days for the orignal registration docs to arrive at our address .</p> <p>The same day (6 Dec ) at around 15 h38 the request was cancelled as payment had in fact not been received . We then rep**** on the very day to ask for clarification as the two received e-mails were now in confusing . Today we then received an e-mail saying that the proof of payment has been received however had not been traced in your account ********** 6334 .</p> <p> </p>

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Replies (2)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply13 Jan 2017, 08:56
Official

Good day,

Thank you for bringing your concern to our attention and affording us the opportunity to provide you with feedback.

Our agent tried to make contact with you in December 2016, however was unsuccessful. An email was sent to you with her direct contact details. We closed your account as requested and apologise for the inconvenience this has caused.

Kind regards,

Toyota Financial Services

Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply13 Jan 2017, 08:57
Official

Good day,

Thank you for bringing your concern to our attention and affording us the opportunity to provide you with feedback.

Our agent tried to make contact with you in December 2016, however was unsuccessful. An email was sent to you with her direct contact details. We closed your account as requested and apologise for the inconvenience this has caused.

Kind regards,

Toyota Financial Services