1 reviews | Active since Jan 2022
Exploited by Toyota and WesBank Financial Services
When you settle an account of a vehicle that was financed, then the vehicle belongs to you and the Bank usually provides you with the necessary documents of ownership. We paid our vehicle in full on 23 September 2021. Made the calls and Toyota Financial Services staff member (Priscilla Govender) promised to send the ownership documents . Didn't receive anything yet, or the courier is still searching. Toyota Customer Service Centre offered to send the documents at an additional cost of R350 on 2021/12/28. By that stage we had a zero outstanding balance for 3 months already.. Toyota Financial Services /WesBank received all funds, but never released the documents to us, the current owners. Be aware of this dishonest practice from Toyota Financial Services/WesBank. Together they squeeze extra funds from customers for providing vehicle ownership documents.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Toyota Financial Services Resolution