EM
ERIKA M

1 reviews | Active since Jul 2019

01 Jul 2019, 14:25

Do not sign a debit order with Toyota Financial Services!!!! They catch you like a fish on a hook!

NEVER SIGN A DEBIT ORDER WITH TOYOTA FINANCIAL SERVICES, THAT'S HOW THEY CATCH YOU! I requested toyota financial services to change my debit order to another bank account. they came back with a very long email with a whole lot of documents that they require, all of this just to change a debit order instruction. i rep**** by saying that they must not deduct my money via debit order, i will sending the money via EFT. Whereafter they went ahead and deducted the money from my bank account going against my request! I sent the money back and then they phoned me very rudely demanding money! i told them that as per the correspondence and my instructions we will be paying the money via EFT. They told me this is not allowed!!!!! This is ridiculous and i will be escalating this matter to the highest possible source that i can!

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Replies (1)
Toyota Financial Services (TFS)
Toyota Financial Services (TFS)'s reply01 Jul 2019, 17:06
Official
Dear Erika M,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS9C38B.


Regards,

Patience Ramanugu

Service Resolution