Dissatisfied

My husband app**** for payment relief in March which was approved, this months the debit order was supposed to go through which it never did, and he he decided to check ITC only to find out the car is 2 months in arrears, when he phoned toyota no apology they just say will debit, now he his credit record is a mess due to someone who can't do their job properly, this need to be sorted urgently,