Disgusting service from Toyota Financial Services and Toyota Randburg

I want to express my disgust at the poor service that I've received from Toyota. I'll start with the latest one where I've sent two emails to Toyota Financial Services (TFS), both during the week ending 18th November 2022 however ro date there's been no response.

The second instance of poor service was the impersonal and long drawn process I endured when I was requesting documents for change of ownership for a deceased estate that I am the appointed Executor. This process was drawn out because there was no intention from TFS to express even a little level of care to pick up the phone and respond on matters however it was a slow painful process of waiting for TFS to respond.

Lastly in 2019 my wife's car was involved in a fender bender incident when Toyota had to order a particular part for the rav4 from Japan and this took about 3-4 months from order date to arrival in South Africa. This alone was disgusting service from Toyota. After grueling engagement and motivation with the help of the motor vehicle repairer Toyota Randburg finally agreed to give my wife a courtesy car - when ultimately the car was fixed towards the middle of December 2019 Toyota Randburg harrased my wife to return the car as if she had ****** it.

I've been been provided a courtesy car before by a manufacturer that I won't mention because this is not a PR exercise for them however the point is that they made it clear that the purpose of the car was to put me in a position where I would continue with life as if my car had been in my possession. The contrast with Toyota Randburg is that they harrased and demanded return of the car with immediate effect without any regard to her.

Unfortunately I cannot forget the above mentioned series of incidents that have occurred and still continuing.