Disgusting service from TFS

We have vehicle finance with TFS (Wesbank) since 2017. Going back on the account, payments were never missed prior to the pandemic. The entire world is in a pandemic which has caused our business to lose the bulk of our income. We are unable to pay the full installment and TFS, instead of assisting their loyal customers with a restructure, threatens to take the vehicle and gets debt collectors to harass us. In a time like this, you would expect your bank to assist you because of the stress you are already placed under but instead they cause you to have more stress. We have explained our situation countless times and we were requested to pay R6000 for November which we did. We were now told all the arrears have to be paid immediately and if we are unable to do so, the vehicle has to be handed in. The vehicle is our only source of income so how are we supposed to give in the vehicle. This is disgusting and I am very disappointed in TSF that they don’t want to assist us during this time. If I can help it, I will never do business with TFS in the future and I would not recommend anyone doing business with them. They are only there during the good times but when you really require their assistance, they cannot be there to help you.